Announcements

IMPORTANT: Referrals Needed for BCBS and HP HMO Patient

Currently, all Blue Cross Blue Shield HMO and Harvard Pilgrim HMO patients now require a referral from their PCP for all appointments with our Nurse Practitioners.  For patients with BCBS and HP HMO plans, give them the following information when scheduling: Facility NPI: 1154459618 If scheduled to see Lauren, Maria, or Jacqueline: Provider’s NPI listed below

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New Review!

Reminder to check your emails daily!

Please stay connected to your team and your environment by logging into your email when you get in each day and stay current by reading/checking your emails throughout the day!  We don’t want anybody left in the dark and unaware!

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Update: Checking for Insurance in Trizetto

Please use this new workflow to look up a patient’s insurance package in Trizetto. Running an eligibility search in Trizetto: 1.       Go to the Manage Patients tab. 2.       Select Check Patient Eligibility. 3.       Select Discover Insurance Eligibility...

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New Phone System: Important Updates

On June 24, we transitioned to a new telecommunications vendor, Jive. The largest notable change is that staff will no longer be assigned direct lines. For an external caller (someone outside of the organization) to reach your phone directly, you will need to provide them with the main phone number and your extension. Example: To

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DPH Coverage

Effective July 1, eligible patients will be to receive DPH coverage. 

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Important Riverwalk Parking Update

Starting on 5/30/19,  the parking lot of 280 Merrimack Street will be fenced for construction.  During this time, only essential vehicles will be allowed to travel behind 280 Merrimack.  Designated handicap parking and drop-offs will remain.  Information for Patients: There will be extra security/parking attendants to assist in directing patients to designated parking lots across

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New! Insurance Billing Procedures and Front Desk Support

We will start billing with the Synapse staff based in California and the Philippines starting April 22. Please direct patient registration and check-in questions to Jill Mulholland by either athena text,jillm@healthq.org, or extension 5603. If you are unfamiliar with athena text, please contact Jill for help with this. It is not HIPAA compliant for HQ

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Accommodating Patients Without Childcare

Toward removing barriers and accommodating our patients, we will allow patients to bring their young child/children to their appointments at all three clinics every day. Staff should please decide the best way to accommodate a patient with a child/children in the waiting room and/or exam room depending on the situation. If staff judge that the

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Congratulations on Expanding Access!

We are so proud to announce that Health Quarters is now providing medication abortion services at each and every one of our locations. We are committed to meeting the needs of the communities we serve. Thank you all for making this success possible. We are so grateful for the work you do.

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Cell Phone Charging

Employee cell phones have the potential to compromise networks and the data on them. Once connected to a company computer, this risk increases. We know everyone is happiest when their phones are charged. Please be sure to always have a wall piece available to avoid feeling tempted to plug your charger into a company computer.

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Emergency Contacts for Patients

During check-in, staff will now begin collecting emergency contact information for all patients. This will ensure we have a contact on file for in the event of an emergency. This information will be collected off of the patient registration form received at check-in. The information received will be documented in the patient’s full registration page

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New DPH Copay

Beginning Monday, March 4th, all DPH patients between 101% and 300% of FPL will be charged a copay of $50. This is an increase from the current $25 copay. Patients within 100% of FPL will pay no copay, which is the same as the current policy. If you have issues with any patients that have

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New Pricing for Ab Services

Effective immediately, the discounted cost for an abortion for a self-pay patient will be $650, with no hidden fees.  There will be no extra charges for Rhogam or MicRhogam. Josephine will be sending out an updated phone script to all scheduling staff.

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Scheduling Update

Effective immediately, we are rolling back the open access scheduling rules in Lawrence. The following changes will be applicable for all locations. Please still continue to first offer patients, an appointment for the same or next day. This keeps our daily schedules full, and patients are more likely to show. If someone specifically requests a

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Password Expiration Notifications

Notifications are sent via email when your password is less than 15 days away from expiration. This serves as a reminder to go and update your password prior to expiration. If your password reaches expiration, you may be required to contact Spectra Networks to reset your password. To change a password: Press Ctrl + Alt

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Dunkin Donuts Outreach Promotion

We are starting a new promotion to encourage new patients to schedule their first appointment with HQ.  At outreach events, Kelly will hand out $5.00 Dunkin Donuts’ gift coupons. The goal is to encourage new patients to make appointments and to also get a sense of how our patients are hearing about us.   Kelly will

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Reminder: Never Leave Your Screen Unattended

Please remember to select disconnect to lock your screen when walking away from your workstation. Log Off – Ends the session running on the Thin Client. Any applications running within the session will be closed and unsaved changes made to open files will be lost. The next time you log on, a new session is created.

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New Suite Number for Lawrence Office

The new suite number for the Lawrence office is 544. Please use the new address from now on: 280 Merrimack Street, Suite 544, Lawrence, MA 01843

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Virtual Office Visits

We are very thrilled to announce the launch of virtual office visits! A pilot program will be taking place over the course of a month with Lauren and Allyssa. They will be available to see patients a few hours a week, Tuesday through Thursday. Virtual Office Visit Types: STD Testing UTI Treatment Emergency Contraception Birth Control Pregnancy Options Counseling Reoccurring Vaginal

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